We want you to be happy with your purchase. Please read our return policy below:
- Unopened & Unused Items: You can return items in their original, sealed packaging within 14 days of delivery.
- Handling charge will apply at 30% of the unwanted item returned
- Damaged or Incorrect Items: Contact us within 48 hours of delivery, and we’ll arrange a replacement or refund.
Non-Returnable Items
For health and safety reasons, we do not accept returns for used items under any circumstances. This includes:
- Adult toys
- Opened lingerie
- Consumable products (e.g., lubricants)
How to Request a Return
- Contact us at [contact details] with your order number and issue.
- If approved, you’ll receive return instructions.
- Refunds are processed within 5-7 business days after we receive and inspect your return.
Undelivered Orders:
- For items returned as undelivered, we will treat them as unwanted goods but won’t refund the shipping cost.
- A new shipping charge will apply if you wish for the item to be re-shipped.
Note: Return shipping costs are the customer’s responsibility
For questions, feel free to contact our support team—we’re here to help!
